Terms of service

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE IT ACT AND IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAWS, INCLUDING THE CONSUMER PROTECTION (E-COMMERCE) RULES 2020, THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBISTE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. BY ACCESSING, BROWSING, www.shopyuvaya.com OR ANY OTHER WEBSITE, MOBILE VERSION OF THE WEBSITE OR MOBILE APPLICATION (THE TOGETHER “WEBSITE”) OR AVAILING ANY OF THE PRODUCTS OF AQAI HEALTH LIMITED LIABILITY PARTNERSHIP ( HEREINAFTER REFERRED TO AS “COMPANY” OR “US” OR “WE”) YOU INCLUDING THE PERSONS WHO BROWSES OR THE PERSONS WHO ORDERS THE PRODUCT AGREE TO BE BOUND BY ALL OF THE T&C MENTIONED HEREUNDER.

THE DOMAIN NAME AND WEBSITE YUVAYA IS OWNED BY AQAI HEALTH LIMITED LIABILITY PARTNERSHIP, HAVING ITS REGISTERED OFFICE AT G-236, B-WING, GROUND FLOOR, EXPRESS ZONE MALL, WESTERN EXPRESS HIGHWAY, GOREGAON EAST, MUMBAI- 400063, MAHARASHTRA, INDIA.
AQAI HEALTH LIMITED LIABILITY PARTNERSHIP IS LICENSED TO USE AND OPERATE THE SITE AND SUPPLY PRODUCTS DIRECTLY TO CUSTOMERS WHO TRANSACT USING THE SITE. AS A USER OF THE SITE AND ITS SERVICES YOU ARE CONTRACTING WITH AQAI HEALTH LIMITED LIABILITY PARTNERSHIP THROUGH THESE TERMS.

Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can use the Website and/or transact on the Website. Any minor who wishes to use or access the Website is required to conduct such transaction through their legal guardian or parents. If you represent a company, partnership firm or sole proprietorship, you shall be eligible to access and use the Website to conduct the transactions on its behalf only if you have been duly authorized by way of necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity.

The Company reserves the right to amend or revise the T&C at any time by uploading a revised or amended T&C on the Website with or without prior notice. The amended T&C will be effective immediately after it is uploaded on this Website. Your access or use of the Website following any such changes constitutes your acceptance to follow and You shall be bound by these T&C, as amended. The version of the T&C that will apply to your order will be those uploaded on the Website at the time you use or access or place your order. For this reason, we encourage you to review these T&C each time you access and place your order.

These Terms of Service apply to all users of the Website, including without limitation users who are browsers, customers, merchants, and/or contributors of content.

We offer this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Before you click, sip, or checkout, please read these Terms of Service carefully. By using any part of this website, you’re agreeing to these rules. If you're not okay with any part of the terms, we kindly ask you not to use the site or services. If these Terms are considered an offer, then your acceptance is limited strictly to these Terms of Service. Any new features or tools which are added to the Website shall also be subject to the Terms of Service.

By visiting our website and/or purchasing any product listed on the Website, through the Website, you engage in our services provided via the Website (“Service”) and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. You should read these Terms of Service and access and read all further linked information, if any, referred to in these Terms of Service, as such information contains further terms and conditions that apply to you as a user of the Website. Such linked information including but not limited to our privacy policy (“Privacy Policy”) is hereby incorporated by reference into these Terms of Service.

You may only access the Website for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Website. We reserve the right to block any user and permanently disable user account if we believe in our sole discretion that action of such user has resulted in breach of fair usage policy or T&C. If you are unwilling or unable to be legally bound by these Terms of Service, please do not give your consent or use the Website. You cannot accept these Terms of Service if:

(a) you are not lawfully entitled to use the Website; or

(b) if you are not of legal age to form a binding agreement with us.

GENERAL CONDITIONS:

Force Majeure: The Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott, any acts of nature labor disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control. Further if Force Majeure event takes place that affects the performance of our obligations under these T&C our obligations under these T&C shall be suspended for the duration of Force Majeure event.

Cessation of Operation: The Company may at any time, in its sole discretion and without advance notice to You, cease operation of the Website and distribution of the Products.

Entire Agreement: This T&C comprises the entire agreement between you and the Company and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver: The failure of the Company to exercise or enforce any right or provision of this T&C will not constitute a waiver of such right or provision. If any provision of this T&C is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in such provision, and the other provisions of this T&C remain in full force and effect.

Governing Law and Jurisdiction: This T&C shall be construed in accordance with the applicable laws of India and will be governed by the laws of the state of Maharashtra without regard to its conflict of law principles to the contrary. Neither you nor the Company will commence or prosecute any suit, proceeding or claim to enforce the provisions of this T&C, to recover damages for breach of or default of this T&C, or otherwise arising under or by reason of this T&C, other than in courts located in State of Maharashtra. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this T&C.

Waiver of Class Action Rights: By accepting the T&C, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device, any claims arising out of, relating to, or connection with this T&C must be asserted individually.

Termination: The Company reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms of this T&C. Following termination, you will not be permitted to use the Website and the Company may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, the Company reserves the right to exercise whatever means it deems necessary to prevent the unauthorized access of the Website. This T&C will survive indefinitely, unless and until the Company chooses, in its sole discretion and without advance notice to You, to terminate it.

Domestic Use: The Company makes no representation that the Website or Products are appropriate or available for use in locations outside India. The users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment. You may not assign your rights and obligations under this T&C to anyone. The Company may assign its rights and obligations under this T&C in its sole discretion and without advance notice to you. By using this Website or ordering Products from this Website, you agree to be bound by this T&C.

Survival. If any provision or provisions of these T&C shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

PRODUCT USAGE:
By purchasing and using any nutraceutical supplement from this establishment, you agree to the following terms and conditions:

Product Use

This supplement is intended for use by adults above 18 years of age, unless prescribed by a healthcare professional. It is not a substitute for a varied diet and healthy lifestyle. The products and services available on the Site, and the samples, if any, that AQAI may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.

Dosage

Do not exceed the recommended dosage unless advised by a qualified healthcare professional.

Storage

Store the product in a cool, dry place, away from direct sunlight and moisture. Keep out of reach of children.

Medical Disclaimer

The products, services, and information provided—including consultations, blogs, and other materials are for informational purposes only and do not constitute medical advice, diagnosis, or treatment. Our products are not intended to treat, cure, or prevent any disease. They are not a substitute for professional medical advice from your doctor or healthcare provider. If you are pregnant, lactating, taking medication, or have an existing medical condition, consult your physician before using our products.

If you experience any adverse reactions after using our products, discontinue use immediately and seek medical attention.

We provide personalized product recommendations based on the information you share through our platform. However, if you have a recurring or previously diagnosed health concern, or are on prescription medication, seek medical advice from a qualified healthcare professional before making dietary or lifestyle changes. We reserve the right, with or without notice, to cancel or reduce the quantity of any Products to be provided to you that we believe, in our sole discretion, may result in the violation of our T&C.

The Company may change, suspend, or discontinue the availability of any of the Products at any time, without any notice or liability. You acknowledge that the price payable in connection with the Product or any service, may be subject to change, without notice or liability.

While we make every effort to ensure the accuracy of medical information on this platform, we do not guarantee that it reflects the most up-to-date research. You should always consult a licensed healthcare provider for medical concerns. Never disregard professional medical advice or delay seeking treatment due to information found on this platform.

ALLERGEN DISCLAIMER & CONSUMER RESPONSIBILITY

Important Product Information:

Certain products sold by Yuvaya contain ingredients derived from fish and marine sources. Additionally, all our products are manufactured in facilities that also process milk, soy, tree nuts, and other common allergens.

Your Responsibilities:

By purchasing from Yuvaya, you expressly acknowledge and agree that:

Due Diligence: It is your sole responsibility to carefully review the complete ingredient list, nutritional information, and allergen warnings displayed on product pages and packaging before making a purchase.

Individual Variability: Individual responses to nutritional supplements vary significantly based on personal health conditions, genetic factors, pre-existing allergies, sensitivities, current medications, and other unique physiological factors.

Medical Consultation: You are solely responsible for consulting with a qualified healthcare professional or registered dietitian before using our products, especially if you:

Have known food allergies or sensitivities

Have pre-existing medical conditions

Are pregnant, nursing, or planning pregnancy

Are taking prescription medications or other supplements

Are under 18 years of age

Assumption of Risk: You assume all risks associated with the purchase, storage, and consumption of our products.

PRODUCT INFORMATION

In the preparation of the content for the Platforms, in particular to the prices of the products, we have taken reasonable care to ensure that the prices quoted are correct at the time of publishing and that all products have been adequately described. All prices are displayed inclusive of all taxes. If you purchase any Products, you will be responsible for paying any applicable taxes in relation to such purchase. AQAI attempts to be as accurate as possible in the description of the product on the Site. However, AQAI does not warrant that the product description, color, information or other content of the Site is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product. Packaging of the products may vary from that shown on the Platforms. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colors of our products that appear on the Platforms. However, as the actual colors you see will depend on your monitor/phone screen, we cannot guarantee that your monitor's/phone screen’s display of any colour will accurately reflect the colour of the product on delivery.

AQAI reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services. We are responsible solely for the content available regarding our products/services on the Platforms as provided by us. We shall not be held accountable for reliance placed on information available on any other platform(s)/Platforms(s), including but not limited to social media platforms, unless affirmed by us prior to such reliance.

Subscription Plan and Payment Terms

In addition to being able to purchase products from the Website, you may also purchase Products on a subscription plan. The users shall have the ability to purchase the Products on a monthly or fortnightly subscription or in such other manner as may be decided by us and notified to you from time to time (“Subscription”). When you purchase a Subscription (“Transaction”), we may ask you to supply additional information relevant to your Transaction, such as your debit or credit card number, the expiration date of your debit or credit card, or bank account details and your address(es) for billing and delivery (“Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. The amounts due and payable by you for a Transaction will be presented to you before you place your order. If you choose to initiate a Transaction, you consent and authorize us to provide your Payment Information to third party service providers for completion of the Transaction, and you further agree to: (a) pay of the applicable fees and any taxes thereon; (b) to bear any additional costs, charges, expenses (including fees and taxes thereon) that your bank or other financial service provider may levy in relation to the Transaction; and (c) permit us to charge your debit or credit card or third-party payment processing account, for verification, pre-authorization and payment purposes. You will receive a confirmation email after we confirm the payment for your order. Your order is not binding on us until accepted and confirmed by us. All payments made are non-refundable and non-transferable except as expressly provided under these Terms of Service.

All amounts are payable and charged for monthly or fortnightly Subscriptions or as per our payment cycle, at the beginning of the Subscription. Each such Subscription renews automatically for an additional period equal in length to the expiring Subscription term until you cancel it, using the Payment Information you have provided. You must cancel your monthly or fortnightly Subscription before it renews to avoid the billing of the fees for the next Subscription period. You can cancel the renewal of your subscription at any time by contacting us by email at aqaihealth@gmail.com. You will not receive a refund for the fees you already paid for your current Subscription period and you will continue to receive the services ordered until the end of your current Subscription period. We have no obligation to keep you informed prior to the billing of the fees based on your Subscription. You may see your Subscription related information in “My Account” on the Website. In case of any request in relation to product customization, you are required to informed us at aqaihealth@gmail.com at least 3 (three) business days in advance of the next billing cycle. The billing amount may change subject to the change in product plan.

Non-Refundable Conditions:

The following situations are expressly excluded from our return and refund policy:

· Opened or Used Products: Once the product seal has been broken, or the product has been opened, consumed, or used in any manner, it becomes permanently non-returnable and non-refundable.

· Allergic Reactions or Adverse Effects: No refunds, returns, replacements, or exchanges will be provided for products that cause allergic reactions, sensitivities, digestive discomfort, adverse effects, or any negative individual response.

· Subjective Dissatisfaction: Products cannot be returned due to personal dissatisfaction with taste, texture, flavor, smell, perceived efficacy, or results after the product has been opened or consumed.

· Change of Mind: Post-purchase change of mind or buyer's remorse does not qualify for returns or refunds once the order has been delivered.

Pre-Purchase Support:

We strongly encourage customers to contact our support team at aqaihealth@gmail.com with any questions regarding ingredients, allergens, dosage, or product suitability before completing your purchase.

LIMITATION OF LIABILITY

By completing your purchase on www.shopyuvaya.com, you acknowledge and agree that:

Yuvaya, its parent company, subsidiaries, affiliates, directors, officers, employees, agents, manufacturers, suppliers, and distributors shall not be held liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

· Allergic reactions or adverse health effects resulting from product consumption

· Individual sensitivities or intolerances to ingredients

· Interactions with medications, supplements, or pre-existing health conditions

· Failure to achieve desired results or perceived lack of efficacy

· Any health-related consequences resulting from use, misuse, or discontinuation of our products

This limitation of liability applies to the fullest extent permitted under applicable Indian law, including but not limited to the Consumer Protection Act, 2019.

ACCEPTANCE OF TERMS

Your purchase from Yuvaya constitutes your explicit acceptance of this Returns, Refunds & Cancellation Policy in its entirety. If you do not agree with any provision of this policy, please do not purchase or use our products.

MARKETPLACE PURCHASES

Orders Placed Through Third-Party Marketplaces:

If you have purchased Yuvaya products through third-party e-commerce platforms or marketplaces (including but not limited to Amazon, Flipkart, Nykaa, or any other online retail partner), please note the following:

Primary Responsibility:

· All returns, refunds, cancellations, replacements, and order-related concerns for marketplace purchases must be raised directly with the respective marketplace platform where the purchase was made

· Each marketplace has its own independent returns, refunds, and customer service policies that govern transactions completed on their platform

· Yuvaya has limited ability to directly process returns, refunds, or replacements for orders placed through third-party marketplaces, as these transactions are subject to the marketplace's terms and conditions

Our Support Commitment:

While we are happy to assist marketplace customers to the best of our abilities with product-related queries, ingredient information, or usage guidance, we cannot guarantee resolution of order-specific issues (returns, refunds, delivery concerns, order modifications)

For fastest resolution of marketplace order issues, we strongly recommend contacting the marketplace customer service team directly through their official channels.

If you require our assistance with a marketplace order, please contact us at aqaihealth@gmail.com with your marketplace order details, and we will attempt to coordinate with the platform on your behalf, though we cannot guarantee any specific outcome.

Applicable Policies: For products purchased through third-party marketplaces, the marketplace's returns, refunds, and cancellation policies shall take precedence over Yuvaya's policies outlined on this page. We recommend reviewing the specific marketplace's terms and conditions before completing your purchase.

Direct Purchase Benefits: To enjoy the full benefits of our customer service, direct support, and policy terms, we encourage you to purchase directly from www.shopyuvaya.com.

Content; Intellectual Property; Third Party Links: In addition to making the Products available, the Website also offers information and marketing materials. The Website also offers information, both directly and through indirect links to third-party websites about nutritional and dietary supplements. The Company does not always create such information and the content published on the Website; instead, the information and content are often gathered from other sources. The Company does not endorse any such information or content and the Company expressly disclaims any and all liability in connection with the same. The Company is not responsible or liable for the information or the content or any damage or loss that may result from your access to or reliance on such information or content. To the extent that the Company does create the content on this Website, such content is protected by intellectual property laws of India. Any unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal and non-commercial use.

We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement, you can write to us at aqaihealth@gmail.com

Any links to third-party websites are provided solely as a convenience to you. The Company does not endorse, affiliate, sponsor or recommend any such third-party websites. The Company is not responsible or liable for the content of or any damage or loss that may result from your access to or reliance on these third-party websites. You should always read the terms and conditions and privacy policy of a third-party website before using it. If you access or use such third-party websites, you do so at your own risk.

Use of Website: The Company is not responsible for any damages resulting from use of the Website by anyone. You will not use the Website for any illegal purposes. You will (a) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (b) not interfere with or disrupt the use and enjoyment of the Website by other users, (c) not resell material on the Website, (d) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (e) not defame, harass, abuse, or disrupt other users of the Website, (f) not to do or attempt to do any action which is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatever.

License: By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your personal, non-commercial use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from the Company or the applicable third party (if third party content is at issue).

Posting: By posting, storing, or transmitting any content on the Website, you hereby grant the Company a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world, subject to the Company’s privacy policy. The Company does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. The Company is not liable for any damage or harm resulting from any posts by or interactions between the users. The Company reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content the Company deems objectionable. Under no circumstances will the Company be liable in any way for any user generated content, including without limitation, for any errors or omissions in such content or for any loss or damage of any kind incurred by you as a result of the use of any such user generated content transmitted, uploaded, posted, e-mailed or otherwise made available via the Website. You hereby waive all rights to any claims against the Company for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such user generated content.

Site Security: You are prohibited from violating or attempting to violate the security

of the Website, including, without limitation, accessing data not intended for you or logging onto a server or an account which you are not authorized to access; attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing"; sending unsolicited email, including promotions and/or advertising of products or services; or forging any header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability

threatens the unity, integrity, defense, security or sovereignty of India, public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence.

Payment Method: The Payments for the Products available on the Website may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, UPI, QR, PayPal and reward points.

Cash on Delivery.

Chat Facility: The chat facility has been provided to help you with any and all Website related queries. Any use of this service shall be subject to the following conditions:

· The Company may suspend the chat service at any time without notice.

· The Company or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.

· Communication through chat may be stored by the Company for future reference, and the user of such service will not have the right to access such information at any future date.

· While 'chatting', you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.

· The chat room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.

· You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.

Tracking Facility: Upon dispatch of the Product, you will receive an email with the details of the tracking number and the courier company. Orders may also be tracked, by clicking the ‘Your orders’ option on you My Accounts page. The order status can be tracked after 24 hours from the time of dispatch.

DISCLAIMER OF WARRANTIES

Your use of the Website and/or Products are at your sole risk. The Website and the Products are offered on an “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the Products or Website content, or any reliance upon or use of the Website content or Products.

Without limiting the generality of the foregoing, the Company makes no warranty:

that the information provided on this Website is accurate, reliable, complete, or timely; that the links to third-party websites are to information that is accurate, reliable, complete, or timely; no advice or information, whether oral or written, obtained by you from this Website will create any warranty not expressly stated herein; as to the results that may be obtained from the use of the Products or that defects in the Products will be corrected; and regarding any Products purchased or obtained through the Website.

The inclusion of any Products or offers on the Website at a particular time does not imply or warrant that the Products or offers will be available at any time. The Company shall have the right, at any time, to change or discontinue any aspect or feature of the Website, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Website may discontinue disseminating any portion of information or category of information. The Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Website.

LIMITATION OF LIABILITY

The Company takes no liability or exclusive remedy, in law, in equity, or otherwise, with respect to the Website content and Products and/or for any breach of this T&C. The Company will not be liable for any direct, indirect, incidental, special or consequential damages or loss in connection with this T&C or the Products in any manner, including liabilities resulting from (a) the use or the inability to use the Website content or Products or allied services; (b) the cost of procuring substitute the Products or content; (c) any Products purchased or obtained or transactions entered into through the Website; or (d) any lost profits you allege, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed.

You agree that, to the fullest extent permitted by applicable law, neither the Company nor our affiliates, partners, or licensors will be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances for any (a) interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, loss, theft, mis-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of third party website links on the Website; (e) viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink; (f) any inaccuracies or omissions in content; or (g) events beyond the reasonable control of the Company. We make no representations or warranties that defects or errors will be corrected.

This disclaimer constitutes an essential part of this T&C. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.

INDEMNIFICATION

You will release, indemnify, defend and hold harmless the Company, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorney’s fees and expenses, of third parties relating to or arising out of: (a) this T&C or the breach of your warranties, representations and obligations under this T&C; (b) the Website content or your use of the Website content; (c) the Products or your use of the Products (including trial products); (d) any intellectual property or other proprietary right of any person or entity; (e) your violation of any provision of this T&C; or (f) any information or data you supplied to the Company. When the Company is threatened with suit or sued by a third party, the Company may seek written assurances from you concerning your promise to indemnify the Company; your failure to provide such assurances may be considered by the Company to be a material breach of this T&C. The Company will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of the Company choice at its expense. The Company will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend the Company against any claim, but you must receive the Company prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this T&C or your use of the Website or the Products.

PRIVACY

The Company believes strongly in protecting user privacy and providing You with notice of the Company’s use of data. Please refer to the Company privacy policy, incorporated by reference herein, that is uploaded on the Website.

GENERAL

Force Majeure: The Company will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott, any acts of nature labour disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control. Further if Force Majeure event takes place that affects the performance of our obligations under these T&C our obligations under these T&C shall be suspended for the duration of Force Majeure event..

Cessation of Operation: The Company may at any time, in its sole discretion and without advance notice to You, cease operation of the Website and distribution of the Products.

Entire Agreement: This T&C comprises the entire agreement between you and the Company and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver: The failure of the Company to exercise or enforce any right or provision of this T&C will not constitute a waiver of such right or provision. If any provision of this T&C is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in such provision, and the other provisions of this T&C remain in full force and effect.

By using this Website or ordering Products from this Website, you agree to be bound by this T&C.

Contact Us: Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding the Products or the Website.

Customer Service Desk:

Email: aqaihealth@gmail.com

Phone Number: +919011390116

Contact Days: Monday-Friday (From 10 am to 7 pm)

Grievance officer: The name and contact details of the Grievance Officer to handle any complaints in relation to the sale of Products or use of this Website are provided below:

Customer Redressal Officer

Palak Agarwal

Email:aqaihealth@gmail.com

Ph: +91 9011390116
Address: G-236, B-wing, Ground floor, Express Zone mall, Western Express Highway, Goregaon East, Mumbai 400063

Time: Monday-Friday (From 10 am to 6:30 pm)

Note: AQAI HEALTH LLP is licensed to use and operate the site and supply products directly to customers who transact using the site. As a user of the site and its services you are contracting with AQAI HEALTH LLP through these terms.
-----------------------------------------------------------------------------------------
It has recently come to our attention that a scam is circulating within our industry, targeting B2B customers with fraudulent offers of substantial discounts and enticing freebies, such as free laptops against minimum purchase orders. These offers are often accompanied by forged documents that appear genuine but have fraudulent bank account details.

To protect yourself, please verify the authenticity of any offer for yuvaya products before making a purchase. For verification, you can contact our support team at +91 9011390116 or write to us at aqaihealth@gmail.com before placing your order. Our team will confirm whether the offer you have received for yuvaya products is genuine.

We care about the safety of your business and urge you to be cautious to prevent falling victim to these scams.

If you need further assistance or wish to report suspicious activities concerning yuvaya products, please contact our support team using the details provided above.

Terms of service

Join the club